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Shipping & Returns Policy

Shipping Policy

 

At XFINITO BIODESIGNS PRIVATE LIMITED, we aim to provide you with a seamless shopping experience. Please note that order processing times are separate from shipping times. After receiving your order confirmation email, all orders are processed within 7-14  business days (excluding weekends and holidays). You will receive a notification once your order has shipped.

While we strive to ensure prompt delivery, delays may occur due to unforeseen circumstances, such as high order volumes or postal service issues beyond our control.

 

Domestic Shipping

 

Orders within India are shipped through registered domestic courier companies or Speed Post.

  • Processing Time: Orders are typically processed within 14 business days or as per the agreed-upon delivery date during order confirmation.

  • Shipping Charges: Shipping charges are calculated and displayed at checkout.

  • Delivery Confirmation: You will receive a confirmation email with tracking details once your order is dispatched.

 

International Shipping

 

We ship international orders via registered courier services or International Speed Post.

  • Shipping Time: We ship the orders within 7 working days.

  • Delivery Times: Delivery timelines depend on the destination country's courier company or postal service norms and typically delivered between 7-28 days based on shipping mode and destination.

  • Shipping Charges: Shipping charges are calculated at checkout based on your location and selected shipping option.

 

Customs and Duties

 

Orders may be subject to import duties, taxes, or VAT based on your destination country. These charges are the responsibility of the customer and are not included in our shipping fees.

 

Local Delivery and In-Store Pickup

 

Local Delivery

We offer local delivery within Bangalore.

  • Free Local Delivery: Available for orders over ₹9999 within Bangalore.

  • Delivery Charge: For orders under ₹9999, a flat fee of ₹299 applies.

  • Delivery Hours: Deliveries are made between 9 am to 9 pm on weekdays.

  • Contact: You will receive a text message with further details on the day of delivery.

 

In-Store Pickup

In-store pickups are not available.

 

General Shipping Information

 

XFINITO BIODESIGNS PRIVATE LIMITED ensures that all consignments are handed over to courier or postal authorities within the agreed timeframe from the date of order confirmation and payment.

Delivery will be made to the address specified by the customer at the time of order. If you have any questions, contact our support team:

 

Returns and Exchanges Policy

 

Exchanges Only (No Refunds)

We offer exchanges for defective or damaged items.

 

Eligibility

  • Items must be unused, in the same condition as received, and in the original packaging.

  • Contact us within 14 days of delivery to initiate an exchange.

 

Process

  1. Email hello@zeuron.ai with your order number and product defect details.

  2. Upon approval, follow the instructions to return the item.

  3. If the item is unavailable, we will provide an alternative solution.

 

Non-Returnable Items

  • Perishable goods, personalized products, and health and personal care items are not eligible for exchange due to hygiene and safety reasons.

We value your satisfaction and strive to resolve any issues promptly. For further assistance, reach out to us at hello@zeuron.ai.

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